1. Log into GoToAssist (https://get.gotoassist.com/)
2. Click on "Start Session" and then provide the support URL to the User
3. Once the session starts, click on Tools > Upgrade as a Service, and then enter the local civic.adm credentials in the window that appears (Computername\civic.adm)
4. Uninstall the following N-Central Programs on the user's device:
- Ecosystem Agent
- File Cache Service Agent
- Patch Management Service Controller
- Request Handler Agent
- Windows Agent
5. Delete the computer from N-Central
- Locate the device
- Check the checkbox next to the device name
- Press Delete
- Make sure "Completely remove device from the system." and "Uninstall Local Agent" are checked
- Press OK
6. Navigate to \\rb-deploy1.titan.local\deployment$\Software\Solarwinds\ENT RMM and copy the latest version of WindowsAgentSetup to either the user's Desktop or Temp folder
7. Install the software from the location you copied it to
*Please allow for up to 10 minutes to N-Central to detect the device and the remote option to appear