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Update Users Laptop Profile

*Issue: User profile does not match AD UPN, being logged into temporary profile


Resolution: Remove the profile from the registry and delete the folder from C:\Users and sign user back in with updated UPN


Follow Steps under "Users - Employee Name Change"

Log into Users Laptop using Local Administrator Account

Open "Regedit.exe" (Registry Editor) as Administrator

Navigate: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList



Delete the key associated with the user's profile

Open File Explorer

Navigate to C:\Users 

Delete User Profile Folder

Restart the Laptop and sign in with new UPN

V
Vivian is the author of this solution article.

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