1. Open File Explorer and add mapped drive \\civicfsstorage.file.core.windows.net\t-drive\Scans
2. Find "PDFConverter"
![Chris.Acosta (Z:) Home Share View Copy path O Pin to Quick access Copy Paste Paste shortcut Move Copy Delete Organize Rename New item Easy access • New folder Open • Edit Properties IC History Open Select all Select none Invert selection Select Clipboard •fr This... Chris.Acosta (Z:) p Search Chris.Acosta N\civicfsstorage.file.core.windows... Size OneDrive- Civic F This pc 3D Objects Desktop Documents Downloads Music [e] Pictures Videos Windows deploymentS Tltan Drive Chris.Acosta Network Name GTr Accounting HP LJ Pro M452-PCL6 Print Driver no Intel Ethernet Drivers i21g-LM LI Dev Tools LoanVision Nuance PDF Advanced Office Scripts OMNI Launcher OSX AGENT CIVIC FINANCIAL SERVICES... Paint3D PdfConverter Ricoh Drivers Ricoh NC Ryder.8yrne Scripts SentinelOne Civic SentinelOne WW Date modified YIM 2/8/2019 12:29 PM 7/12/2021 8:06 AM 1/29/2020 12:57 PM 4/22/2021 11:01 AM 6/10/2021 3:53 PM 5/7/2020 PM 7/16/2020 12:09 PM 2/11/2020 4:42 PM 5/25/2021 3:03 PM 8/6/2021 9:46 AM 12/26/2019 PM 6/29/2020 12:06 PM 7/23/2020 12:45 PM 2:47 PM 9,'1/2021 5:25 PM 6/25/2020 2:14 PM 2/11/2020 4:47 PM Type rile rolaer File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder File folder 129 items I item selected](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48268310043/original/Rjbt1wqA5VQp0v6av6Wy-KV3rIGUyZUBrg.png?1670517938)
3. Zip the file and save a copy to your Desktop
4. File transfer the zip file to the user's Desktop or Temp folder (C:\Temp) via N-Central

5. Extract all the files to the same location the zip file is in
6. Open up the unzipped PDFConverter folder > Run InstallPdfConverter.exe
If you are not sure which file it is go to the View tab and check the box to show file name extensions
![PdfConverter Home Share Manage Application Tools View Copy path O Pin to Quick access Copy Paste Paste shortcut Clipboard Move Copy Delete Organize Rename New item -n Easy access • New folder Edit Properties History Open Select all Select none Invert selection Select < Chris.Acosta PdfConverter This pc 3D Objects Desktop Documents Downloads Music [e] Pictures Videos Windows deploymentS Tltan Drive Chris.Acosta Network Name acpdfcrext.dll amyuni.inf atpdf251 .cat cdintf .dll ChangeEncompassPrinterPort.vbs Install.exe Z] install.log nstaIIPdfConverter.bat InstallPdfConveter.exe InstallPdfConverter.exe.config pdfcreactivex .dll PluginMAIN.dll prnadmin.dll ini.exe • reg Z] Registrypermission.txt Versions.txt Date modified 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 6:01 PM 6/6/2017 5:56 PM 5/27/2022 4:23 PM 6/6/2017 5:56 PM 6/6/2017 5:48 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM 6/6/2017 5:56 PM Type Application exten... Setup Information Security Catalog Application exten... VBScript Script File Application Text Document Windows Batch File Application CONFIG File Application exten... Application exten... Application exten... Application Text Document Text Document p Search PdfConverter Size 332 KB 10 G 2084 G 45 KB 2162 G 348 KB 95 G 20 24 items I item selected 44.5 KB](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48268310046/original/b0rjLPrwSZGUpF0bpAHjkgYEcBIrIiXOvw.png?1670517938)
7. Restart Encompass and try to print, if issue persists, restart computer and try again